Privacy Policy

Effective date: May 23, 2026

SepticNearby is a website operated by VoixWare, LLC ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and share information when you visit septicnearby.com, click a phone number, call us, submit an online request, or otherwise interact with the site.

1) Who We Are

VoixWare, LLC
2232 Dell Range Blvd., Suite 245
Cheyenne, WY 82009, USA
Privacy contact: [email protected]

2) What We Collect

• Information you provide: name, phone number, email address, ZIP code, city, state, county, septic service type, urgency, preferred contact method, notes, and any other details you submit.
• Call information: phone number dialed, caller phone number when available, call time, call duration, call outcome, recordings or transcripts where enabled and legally permitted, and AI receptionist summaries if you speak with an automated intake flow.
• Website and device information: IP address, user-agent, page URL, referrer, timestamps, pages viewed, buttons or phone links clicked, and approximate location inferred from IP address or ZIP code.
• CRM and operations records: internal lead status, provider matching notes, outreach attempts, and follow-up history.

3) How We Use Information

• To receive, review, and respond to septic service requests.
• To route or refer requests to independent septic service providers.
• To contact you about your request by your selected method, including call, text, or email.
• To operate our phone intake, online request forms, CRM, email alerts, and provider outreach process.
• To measure website performance, debug technical issues, prevent fraud or abuse, and improve the site.
• To comply with legal, tax, accounting, and security obligations.

4) Calls, Texts, and Email

If you call a number on the site or submit an online request, we may contact you about that request. If you choose text messages, message and data rates may apply. You can ask us to stop contacting you about a request by replying STOP to a text where supported or by contacting us at the email address above.

Phone calls may be routed through telephony and AI-intake providers. Calls may be recorded or transcribed where enabled and legally permitted. If a call is recorded, the recording may be used for intake, quality review, provider routing, and internal operations.

5) How We Share Information

• Independent service providers: if you request help, we may share the details needed to evaluate or fulfill the request, such as service type, urgency, ZIP code, contact information, and notes.
• Infrastructure vendors: hosting, database, email, telephony, analytics, security, and CRM vendors that help us operate the site and process requests.
• Business and legal purposes: to comply with law, protect rights and safety, prevent fraud or abuse, enforce our terms, or transfer assets in a merger, acquisition, financing, or sale.

6) No Sale of Personal Information

We do not sell personal information for money. We may receive compensation for qualified calls, leads, or referrals, but that is compensation for the service request routing process, not a sale of your personal information as a standalone data product.

Some privacy laws define "share" broadly, including certain advertising or analytics activity. If we use advertising or analytics tools that trigger opt-out rights in your location, you may contact us at [email protected] to request an opt-out.

7) Cookies and Analytics

We may use cookies, logs, analytics tools, and similar technologies to operate the site, understand traffic, measure clicks and calls, and improve performance. You can control cookies through your browser settings. Blocking cookies may affect some site features.

8) Storage and Security

We use service providers such as Cloudflare, email delivery providers, telephony providers, and internal CRM systems to process and store operational data. We use reasonable technical and organizational safeguards, but no online system can be guaranteed to be perfectly secure.

9) Retention

We keep information for as long as reasonably needed to handle the request, operate the site, maintain business records, resolve disputes, prevent abuse, and satisfy legal or accounting requirements. Retention periods may differ depending on the type of information and operational need.

10) Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain processing. To make a request, email [email protected]. We may need to verify your identity before processing the request.

11) Children

The site is not intended for children under 13. We do not knowingly collect personal information from children under 13.

12) International Users

The site is operated from the United States. If you use the site from outside the United States, your information may be processed in the United States and other locations where our vendors operate.

13) Changes

We may update this Privacy Policy from time to time. The effective date above shows when this policy was last revised.

14) Contact